30-Day Refund Policy

A refund request may be considered eligible if:

• The request is submitted within 30 calendar days of the original purchase date.
• The event for which tickets were purchased has not yet taken place at the time of the request.
• The request is submitted prior to the event's published start time.
• The order is in good standing and was not flagged for suspicious activity.
• The tickets have not been transferred, shared, or used for entry to the event.

Requests submitted after the 30-day window or after an event has occurred will generally not qualify for a standard refund, though exceptions may be made under extenuating circumstances at our sole discretion.

The following situations are generally not eligible for refund:

• Tickets purchased more than 30 days ago (unless the event was cancelled or significantly changed).
• Events that have already taken place.
• Tickets that have been scanned, used, or confirmed for entry.
• Purchases where the customer changed their mind after the 30-day window.
• Service fees and booking charges, which are non-refundable in most cases.

If an event is officially cancelled by the organizer or venue, affected customers will be notified promptly. In the case of cancellation:

• A full refund of the ticket face value will be offered.
• Refunds will be processed to the original payment method within 5–10 business days.

If an event is postponed or rescheduled, customers will be given the option to retain their tickets for the new date or request a refund. Refund requests for rescheduled events must be submitted within 14 days of the official rescheduling announcement.

To initiate a refund request, please follow these steps:

1. Contact our support team at contact@augustaeventures.com.
2. Include your full name, order number, and the reason for your refund request.
3. Our team will acknowledge your request within 2 business days.
4. We will review your request and respond with a decision within 5 business days.
5. Approved refunds will be processed to your original payment method within 5–10 business days.

In certain circumstances, a partial refund may be issued. This may apply when:

• A multi-ticket order is partially affected by an event change.
• Service or processing fees are deducted in accordance with the transaction terms.
• An event is shortened or significantly altered in a way that reduces the experience.

Partial refund amounts will be communicated clearly before processing.

Once a refund has been approved, processing times depend on your payment method and financial institution:

• Credit/Debit Cards: 5–10 business days.
• Bank Transfers: 7–14 business days.
• Other Payment Methods: Varies; we will provide an estimate at time of approval.

We will send a confirmation email once your refund has been initiated.

If you are unsatisfied with a refund decision, you may request an escalation review by replying to your refund communication and requesting a second review. We take all escalations seriously and aim to reach a fair resolution.

If a resolution cannot be reached directly, disputes may be addressed through applicable consumer protection channels under the laws of the State of Georgia.

To submit a refund request or ask questions about this policy, contact us: